LOL at ebuyer , what a load of tosh...

Post by **Cableguy** » Wed Apr 16, 2008 12:50 pm

Just got this from ebuyer , we signed up with an order to place and this is for business use......

_____________________________________
Dear Daniel Blewitt

Order Number: 10661253

Whilst processing your order through our strict security checks, we now require some more information before we can complete the order process. Your order has now been cancelled pending the following information and will be re-instated upon receipt of this information.

** PLEASE ENSURE THE FOLLOWING INFORMATION IS FAXED/EMAILED IN TOGETHER WITH ORDER NUMBER ON EACH PAGE **

Please fax to 0870 4675192 or email to fraudprotection@ebuyer.com the following information with the heading 'Security Check' and your Order Number.
• A copy of the picture page of your Passport OR picture card of your UK Drivers License including your passport or drivers license number.
• If you do not hold a GB passport we will also need the issuing country of your passport.
• Your full address (as on drivers license)
• Your nationality.
• Date of birth.
• A utility bill that is at least 2 months old (if you are a business this must be a bill for your business) Acceptable utility bills are gas, water, electric or council tax. Unfortunately we are NOT able to accept telephone bills or bank statements.

Once we have received and verified the above information your order will complete the dispatch process. Please allow 48 working hours for your identification to be processed and verified. In accordance with the data protection act your details will not be stored or shared by Ebuyer in any way and will be destroyed as soon as we have verified your identity.

Please note the above email address is for identification purposes only and any queries will not be responded to. If you have any queries regarding the security process or any general questions regarding your account please direct these to our customer support team through our usual enotes system or on the telephone number below.

Although we do apologise for any inconvenience this may cause, please be aware that this request is for our customers own protection and with your co-operation and help together we can assist in the fight to reduce on line fraud.

Kind Regards,

Ebuyer UK Ltd
Customer Support
Tel: 0871 5213300
Fax: 0870 4675192
http://www.ebuyer.co.uk

Now if i go to my MD and tell him we need his passport to place a £500 order, he will laugh, hard.

How rediculous is that !

Vard66 · Post by **Vard66** » Wed Apr 16, 2008 12:58 pm

Ebuyer p!ssed me off big style when I was ordering things from them during the process of my PC build, I won't be going there again. Overclockers' helpfulness and rapidity of delivery, and the prices themselves in fact, more than made up for Ebuyer's shortcomings imo.
www.overclockers.co.uk all the way for me, here on in.

Post by **Punx0r** » Wed Apr 16, 2008 1:31 pm

I've used ebuyer for years and not had a problem. I'll be jumping ship if they expect me to go through that though...

rovex · Post by **rovex** » Wed Apr 16, 2008 2:57 pm

Does seem odd for a business account! Not had any trouble with Ebuyer recently, ordered a PC case at 7pm monday, came 11 am tuesday. A few years ago though they were pretty bad and i had some trouble with RMA requests being ignored or not getting refunds promptly.

I like ARIA as well now, they do short term little offers randomly, great if you have free cash. Todays email was a 500GB samsung spinpoint hard drive for £41.

shen · Post by **shen** » Wed Apr 16, 2008 3:53 pm

really like thatr sig cable.. could be done a little tidier but nice idea

Null_Byte · Post by **Null_Byte** » Wed Apr 16, 2008 3:55 pm

Scan tbh

Post by **Cableguy** » Wed Apr 16, 2008 3:55 pm

Null_Byte wrote:Scan tbh

Scan ?

Ross9 · Post by **Ross9** » Wed Apr 16, 2008 4:08 pm

probably meant to type Scam?

Scott · Post by **Scott** » Wed Apr 16, 2008 4:09 pm

scan.co.uk , ive used them before, delivery is a bit pricey i think, otherwise good selection of items..

Leo · Post by **Leo** » Wed Apr 16, 2008 4:55 pm

shen wrote:really like thatr sig cable.. could be done a little tidier but nice idea

Agreeing, good idea but way toooo big man!

Mr_James · Post by **Mr_James** » Wed Apr 16, 2008 8:21 pm

There could have been a number of reasons they did that though.... Was the address it was being delivered to the same as the one the card was registered to?

Null_Byte · Post by **Null_Byte** » Wed Apr 16, 2008 9:07 pm

Scott wrote:scan.co.uk , ive used them before, delivery is a bit pricey i think, otherwise good selection of items..

indeedy, I've put through many tens of thousands through them and never had a problem, or one that wasn't rectified instantly.

They also seem to sell random things like EVOs and such from time to time

Rover220CoupeTurbo · Post by **Rover220CoupeTurbo** » Wed Apr 16, 2008 10:28 pm

I had the exact same from them after placing my last order, even though I have spent thousands with them. In the end I just used Google checkout, its easier.

Sheaf · Post by **Sheaf** » Wed Apr 16, 2008 11:00 pm

Punx0r wrote:I've used ebuyer for years and not had a problem. I'll be jumping ship if they expect me to go through that though...

Ditto, no way would I send out my details for buying a few pc bits.

If it was a massive order I could understand it a bit more, but £500, well, isn't.

GeraintUk · Post by **GeraintUk** » Wed Apr 16, 2008 11:19 pm

Scott wrote:scan.co.uk , ive used them before, delivery is a bit pricey i think, otherwise good selection of items..

if you sign up to AVforums.co.uk you can get a code that gives you lifetime free delivery from Scan attached to your account.

I've not paid any delivery charges from them for over a year now

Semproxion · Post by **Semproxion** » Thu Apr 17, 2008 12:00 am

TBH I've never had a problem with ebuyer and I've bought quite a bit.

In several instances when I've opted for the normal 2-3 days delivery schedule it's turned up the next day so I'm happy with them so far